Ember Temperature Control Smart Mug 2, 14 Oz, App-Controlled Heated Coffee Mug with 80 Min Battery Life and Improved Design, Black

Wonderful Mug
This mug really works—keeps the coffee nicely warm (or hot, if you want that) for quite a while. We liked this mug so much that we bought two larger versions from the same manufacturer. It’s great! It seems very sturdy, cleans easily enough (but not in a dishwasher). When depleted of battery power, recharge requires a good bit of time, perhaps a couple of hours. You control the temperature with a simple button, no need to find your phone to operate an app. One thing to note—the handle is pretty rudimentary and not enormously comfortable. It’s OK, but not the large smooth coffee cup handle that you want to keep in your hand while curled up on the couch. But it’s OK. Overall, we love this purchase. These will be Christmas gifts for friends and family this year.

Great mug, a LOT expensive, but definately works.
The original review was accurate, but now that I’ve had the mug for 6 months (Originally 3 star), I have to reduce its rating… The mug itself is great, works well, and does what it says. It keeps my drinks at the temperature I set it to. The reason I’m reducing the rating here for 2 reasons.1) Trying to reach an actual person or something more intelligent than an automated help desk, is seeming to be nearly impossible.- To expand on this: I have been unable to find any contact information to report any issues I do have with the mug or software (I have no issues with the mug so far, but the software annoys me to no end).2) The software for the mug is so far below par, that they might as well just have a digital display on the side to show the temp and just set it that way.- Let me expand on this:a) If you don’t keep your mug paired, ie: carry it with you 100% of the time, anytime it isn’t paired, it forgets its pairing, and you have to go through the pairing procedure again to reconnect it. My car is a 2014, and the BlueTooth in it remembers my phone when I start it up, but this mug cannot.b) There’s no way to override the heating to ON, if the sensor doesn’t trigger to say the mug isn’t empty, it won’t turn on, even in the software Bluetooth connection. Through some digging, it states that it determines if it’s empty by the significant difference in temperature: The mug is cold, pour warm to hot fluid in it, and it detects the temp change and determines it’s not empty. I understand this is probably a safety feature to prevent the mug from burning out, but there should be some way to turn it on when you put room temp liquid into a room temp mug. (I usually make a batch of tea, and if I don’t finish it all in a day, I use it the next day, I shouldn’t have to microwave the first cup just to get it hot enough for the mug to realize it’s full.)So in summary:-The mug is absolutely great, so far it’s held up fine, with no chips/scratches. Works great to keep temp set.-Software needs a LOT of work. The biggest issue is the Bluetooth connection/protocol. I shouldn’t have to re-pair it every day just to connect to the mug to change it from Tea to coffee, or some other temp for a different drink.-Better contact forms, for when you can’t resolve the problem via automated help.I’m hoping that by rating this at only 1 star, maybe I’ll get a way to contact the company, or at least they’ll read this review and take the issues under advisement. Maybe even make a suggestions/complaints form to get these issues noticed so they know what to work on. Until I see a way to contact a live person, even if it’s just email, or something simple, I cannot rate this higher than a 1. IF I were having a real issue with this mug (like it not working) I’d be out the money it cost me to buy it.Original Review Below this line:***********************************Keeps my tea at the temperature I set, making every sip enjoyable.Pros:Heats relatively fastKeeps Temp very well.Con’s:It’s for Right Handers, if you’re left-handed, (or hold the mug in your left hand), the LED is on the back side where you can’t see it (less of a problem while you’re actually holding it), but if you set it down for grabbing with your left hand you can’t see the LED.The software is a little glitchy. I tried setting it to Celsius for a little bit, then when I tried to switch it back to Fahrenheit, it wouldn’t switch, I had to reset the app completely to default to get it back to Fahrenheit.Couldn’t find a contact form for issues (like the above software glitch), or suggestions.

Ember cups are a fantastic concept and incredibly useful, but I’ve encountered some challenges with the company’s aftercare service. It’s frustrating that I’ve had to rely on Amazon for repeated replacements of my cups. For users who utilize them often, it can become a hassle to request repairs or full replacements regularly.It’s disappointing, especially considering the investment. I hope the company can improve their customer support to match the quality of their product!

(Updated review after exceptional customer service)This mug keeps my black coffee at the perfect temperature for about 2 hours. Love it. My wife gets a bit of film after some time as she puts creamer in her tea, but still uses it so can’t be that bad.I’ve had this mug just over 2 years. Product started malfunctioning after the warranty was up. I spoke to someone directly from Ember and we attempted some troubleshooting over the course of about a week. There was clearly an issue with the battery which the service representative said is unusual. We eventually came to the conclusion that the product needed replacement and he offered to replace at a reduced “after warranty claim” cost. When I went to pay the reasonable cost I was informed they were replacing free of charge as a goodwill gesture.Excellent customer service.

The Ember Smart Mug 2 can keep your tea/coffee at the perfect temperature for hours, making every sip as good as the first. However if you like very very hot tea then this product is not for you. Because usually we like tea to be very hot. In short it does not give you a boiling hot tea. just enough to keep it not cold.